How does it work?

Our monthly recurring subscription service starts from £8.50, delivering a different coffee
each time. This is available weekly, fortnightly or monthly. The monthly subscription will
continue until you cancel, this can be done at any time. We also offer a special bundle deal
for a 6 or 12-month subscription shipped monthly. The payment for this is a one-off upfront
and will automatically finish after 6 or 12 months.

When will I be charged?

You will be charged from the date you sign up for your subscription, and depending on your
frequency, this will be weekly, fortnightly or monthly.

How do I change my address or card details?

To change your details, you will need to access your account online and go to “My Account”.
Any other problems, email us at hello@39stepscoffeeroasters.com. We will be able to
update your information for you.

I have forgotten my password. How do I reset?

If you have forgotten your password to log in, click on Lost Password underneath at the Log
In page.

When can I expect my delivery?

Usually, 1st Class packages in the UK should arrive the next working day, this isn’t always
guaranteed.

All international deliveries, delivery charge and times may vary.

How do I cancel my subscription?

To cancel your subscription, go to My Account -> My Subscription -> Cancel.