What Is Your Refund & Return Policy?

We will accept returns of any equipment or faulty goods. Equipment or merchandise must
be returned unused in its original packaging to The Roastery, UNIT 8, GATEWAY BUSINESS
CENTRE, TOM CRIBB ROAD, WOOLWICH SE28 0EZ. Please include a copy of your invoice.
Returns must be made within 14 days of purchase at your own cost. Please ensure you
obtain a proof of postage. It will be helpful in case we do not receive the returned parcel.

Whille we want you to be happy with your order, as coffee is a consumable good we will
only replace or refund coffee if it is faulty or damaged in any way. This is subject to
assessment by our Customer Service team and Head of Coffee, as applicable. Please contact
our Customer Service team at hello@39stepscoffeeroasters.com.

Refunds will only be made against the original credit/debit card used.

You will receive an email confirmation once the refund or exchange has been processed.

Purchase return address:

39 Steps Coffee Roasters
UNIT 8, GATEWAY BUSINESS CENTRE, TOM CRIBB ROAD,
WOOLWICH
LONDON
SE28 0EZ
Please include a copy of your invoice.

When will I receive my refund?

Your refund should be processed with 3-5 working days.